MyPackageForwarder.com offers package and mail forwarding services along with package consolidation services from the U.S. to other countries throughout the world. When you sign up for an account you will receive a U.S. address and suite number where you can receive your packages. When My Package Forwarder receives a package addressed to you, we will notify you and post the package on the landing page of your My Package Forwarder Account. After you’ve utilized the services available with your new account, completed the customs forms and selected your shipping, we will send the package on to your address in your home country in accordance with your instructions. As of now My Package Forwarder offers only one account: A Free Account. With a Free Account, your shipment will be sent to you in the same package that we receive and we can also, upon your request, consolidate multiple packages into a new box, saving you substantially on your international shipping costs.
This User Agreement (“Agreement“) is a legal agreement between you (referred to as “you” or “Customer”) and My Package Forwarder. This Agreement governs your use of the My Package Forwarder website, referred to in this Agreement as “MyPackageForwarder.com” or the “Site,” and My Package Forwarder services. All services provided by My Package Forwarder are described in MyPackageForwarder.com and are collectively referred to in this Agreement as “Services.” As a condition of your use of this Site and Services, you represent and warrant to My Package Forwarder that you will not use this Site or the Services for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices.
This Agreement supplements the terms and conditions of the Services described in the Site. By accessing the Site or opening a new account with MyPackageForwarder.com, you agree to be bound by and hereby become a party to all the terms of this Agreement. If you do not agree with the terms and conditions in this Agreement, you may not use MyPackageForwarder.com or its Services.
From time to time and as needed or required by law, we will amend, modify, or change the terms of this Agreement by making those changes directly to the Agreement on this Site. These changes take effect when posted to the site. By continuing to access or use MyPackageForwarder.com after any such amendment, you agree to be bound by the terms of the amended Agreement.
Please read the entire terms and conditions of use carefully before you use MyPackageForwarder.com. If you do not agree to all the terms and conditions, you may not use the site. By using the site, you are deemed to have read and accepted these terms and conditions and are at least 18 years of age.
My Package Forwarder Site
Except as expressly provided in this Agreement, nothing contained in this Agreement or on the Site shall be construed as conferring any other license or right, expressly, by implication, by estoppel or otherwise, with respect to any of My Package Forwarder’s content or any third party’s content. Any rights not expressly granted herein are reserved.
You agree not to use the Site or the Services to:
No Automated Queries
You may not send automated queries of any sort to the Site without express permission in advance from My Package Forwarder. Note that “sending automated queries” includes, among other things:
You may not (and shall not allow any third party to) copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Services or the Site, or remove or obscure the copyright notice or other notices displayed on the Site. Except as provided above, you may not reproduce, print, cache, store, or distribute content retrieved from the Site in any way, for any commercial use without the prior written permission of My Package Forwarder or the copyright holder identified in the relevant copyright notice.
All content available on MyPackageForwarder.com, including site design, text, graphics, interfaces, and the selection of arrangements thereof is copyrighted by My Package Forwarder, with all rights reserved, or is the property of My Package Forwarder or third parties protected by intellectual property rights.
If you believe content on MyPackageForwarder.com infringes your copyright, you should send notice of copyright infringement to My Package Forwarder’s Copyright Agent. Your notice must meet the requirements of the Digital Millennium Copyright Act (as required under 17 U.S.C. 512) by providing the following information:
We do not want anyone to be confused about which materials and services are provided by us and which are not. You may not use any mark appearing on our sites without the prior written consent of the owner of the mark. My Package Forwarder does not control and assumes no responsibility for the content that appears on a third party’s website that may be accessed via MyPackageForwarder.com, and trademark owners should contact third-party sites directly to resolve trademark disputes.
If you are an owner of a registered trademark (or represent an owner of a registered trademark) and have an objection to content corresponding to your trademark on MyPackageForwarder.com, or if you believe that we have improperly used your registered trademark to promote MyPackageForwarder.com on a third-party website, please provide the following information in a signed letter on company stationery:
Upon receipt of notice as described above, MyPackageForwarder.com will confirm the existence of the federal registration of the trademark in question and will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from MyPackageForwarder.com. In the event that the challenged content has been provided to My Package Forwarder by a third party and in My Package Forwarder’ sole discretion, we conclude that the content is identical to the registered mark and is used in connection with goods and/or services covered by the trademark owner’s federal registration, My Package Forwarder will provide to notice to the third party prior to any removal of content. If prior to such removal, the third party demonstrates that it has its own trademark registration or approved trademark application covering the challenged content, My Package Forwarder will not remove the content.
Notwithstanding the foregoing, My Package Forwarder will comply as appropriate with the terms of any court order relating to the behavior of the challenged party identified in such court order.
My Package Forwarder Service s
Costs : The costs of shipping and other services for the My Package Forwarder are listed on the site.
Funding Your Account
Customers must deposit funds into their account for postage, duties, and taxes when applicable, and package processing fees. The cardholder information submitted during deposit needs to match the information on the My Package Forwarder account. MyPackageForwarder.com reserves the right to put accounts on security hold due to any discrepancy in any account.
Wire Transfer Fee
A fee of $16 USD for each incoming wire transfer is assessed by our bank and charged to your account.
Payment for deposit or postage not applied to a mailout request is refundable. We charge a $5 administrative fee per each individual payment/order refunded plus the cost of the refund (for example bank fee for wire transfer). My Package Forwarder will charge a fee for every charge-back/payment reversal on the customer account. The chargeback/reversal fee for PayPal payments is $20 and the chargeback/reversal fee on credit card payments is $35. My Package Forwarder also charges 4.3% of the refund amount in addition to the administrative fee on all refunds.
Accounts with inactivity of greater than 2 years will be deemed dormant or abandoned. Account balances for dormant or abandoned accounts will be forfeited and your account closed. You may have your account balance refunded at any time prior to 2 years of inactivity.
Customer is responsible for reviewing all charges from My Package Forwarder. Any suspected discrepancies in billing must be reported to My Package Forwarder within 30 days of the billing date. After 30 days, no charges are refundable.
Before you use the Services, you must open a My Package Forwarder Account by completing the My Package Forwarder Account Set Up form with true, accurate, current, and complete information about yourself (the “Registration Information”). You agree to maintain and update the Registration Information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or if My Package Forwarder has reasonable grounds to suspect that information you have provided is untrue, inaccurate, not current or incomplete, My Package Forwarder has the right to suspend or terminate your access and refuse you any and all use of the Site and the Services.
My Package Forwarder is continually working to prevent any type of fraudulent activity. We leverage third-party tools to prevent payment fraud, various industry standards to protect your account information and may, at any time, update our methods and tools. We also require that all items you send to our facilities have been purchased by you and paid for in full. If we are notified that fraudulent activity has been detected in any fashion, we reserve the right to refuse shipment until such time the seller has verified the transaction or as we otherwise determine in our sole discretion.
When your registration is complete, you may access your individual My Package Forwarder Account and other secure areas of MyPackageForwarder.com using a password. You are responsible for safeguarding the password. You agree not to disclose your password to any third party. You agree to take sole responsibility for any activities or actions under your password, whether or not you have authorized such activities or actions. You will immediately notify MyPackageForwarder.com of any unauthorized use of your password.
After registering an account with My Package Forwarder, you may be asked to submit various forms of identification, as set forth on your My Package Forwarder Account Page. These forms of identification may include a driver’s license, passport, utility bills, and a US Postal Service Form 1583.
Occasionally discrepancies or other problems with an account status or payments arise that cause us to put a security hold on the account. While on security hold, you may still incur expenses on the account, including but not limited to, applicable package processing fees, and shipping expenses. We will keep you informed of the status of the security hold and let you know how you can help us resolve any holds associated with your account.
USA Export Regulations
My Package Forwarder Customers must export products from the United States in accordance with all applicable United States export control laws and regulations including regulations administered by the U.S. Department of Commerce, U.S. Department of State, and the U.S. Department of Treasury, U.S. Customs and Border Patrol, and Department of Homeland Security. As a customer of My Package Forwarder, you agree not to export, re-export, or transship these commodities to any country that the United States has imposed an embargo or trade sanction upon, including but not limited to Cuba, Iran, Iraq, North Korea, Somalia, and Sudan or any destination for which the United States requires an export license without first obtaining such license(s). Diversion of these commodities contrary to the United States law is prohibited. Any and all export license requirements are the sole responsibility of the individual and/or entity in contractual agreement with My Package Forwarder.
My Package Forwarder does not ship weapons (including items that assist in the functionality or manufacturing of firearms/ammunition or replicas of such items) or narcotics or other prohibited items. In addition, certain items may require special permissions or documentation or may be prohibited by your destination address or country. It is your responsibility to know these restrictions. In an effort to uphold our customs compliance standards, My Package Forwarder’s prohibited and restricted items list may be more expansive than individual country or carrier laws.
You can find a listing of the prohibited items on our FAQ page. My Package Forwarder cooperates with law enforcement agencies to ensure that prohibited items are not shipped via My Package Forwarder. This includes the routine inspection by law enforcement agencies of My Package Forwarder’s facilities and its customers’ packages. By entering into this agreement, you accept and agree to routine inspections of your packages by law enforcement agencies. If your package is found to contain prohibited items, you agree that the contents of your package may be seized and confiscated by law enforcement or My Package Forwarder. If prohibited items are found in your packages as determined by law enforcement or My Package Forwarder, your account will be placed on hold, and any additional packages within your suite may also be inspected and confiscated
Packages versus Letters and Magazines
Most My Package Forwarder customers use our services for packages only and not for forwarding of letters, magazines, or items received by the US Mail. For this reason, and because there are special requirements for receiving and forwarding US Mail, our default procedure is to discard (trash) all mail that we receive. However, if you would like us to receive and forward letters and/or magazines for you, simply note this on your My Package Forwarder Account Page. In order to be eligible for forwarding of letters, your account verification must include a notarized Form 1583 and two additional forms of identification. If we do not have these documents on file, we will discard your mail. We will not forward government-issued IDs, credit cards, gift cards, etc.
Each package sent to My Package Forwarder must be addressed correctly. Your correct name and My Package Forwarder mailbox/suite number must be written on each package. If a package arrives with an incorrect or incomplete address (for example missing mailbox number or an unknown or misspelled name), My Package Forwarder will try to determine whom it belongs to. If My Package Forwarder is able to determine the owner of the package, it will be entered into the correct mailbox and we will charge a $5 address correction fee. If the owner cannot be determined and a claim with tracking information is not provided within 30 days of the package’s arrival, the package will be disposed of at the sole discretion of My Package Forwarder.
Free accounts receive 30 days of free storage. If a package needs to be stored longer than the allotted time, you may purchase up to 28 extra days of storage. If you do not purchase the extra days when your package storage time expires, the package will be consider abandoned and will be disposed immediately.
If a package is consolidated/combined with another package(s), the storage time limit will be based on the date of the first/oldest package arrival. Adding a package to a consolidated/combined package will not reset the storage time.
If we receive a package but do not receive the required fees and documents from you within 30 days, we will deem the package to be abandoned. My Package Forwarder will dispose of abandoned packages.
Package Refusal/Return to Sender
We are not able to refuse receipt of packages from carriers. Packages can be returned to vendors after they are processed into your account via a special request which has a nominal fee.
Oversized packages are any package over the size or weight limits set forth in the My Package Forwarder calculator and the specified carrier. Oversized packages are required to be divided, reduced, disposed of, or returned to the sender if such packages are beyond the limits of the My Package Forwarder calculator and the specified carrier.
Photographs of Packages
Upon your request, My Package Forwarder will open and photograph the contents of a package, allowing you to confirm the merchandise is correct and in good condition before requesting mailout.
My Package Forwarder is not responsible for items missing from a consolidated package without proof that the missing item was received by us. Accordingly, we strongly urge you to submit a special request for My Package Forwarder to check and photograph the contents of each package upon arrival and again during consolidation to allow you to confirm that all expected items are accounted for. All photo requests need to be requested prior to consolidation.
Consolidation of packages will not reset the storage time. Storage will be based on the first/oldest package to arrive at Shiptio in the consolidation
Unless you request otherwise, we will remove all catalogs during consolidation. Catalogs add to shipping costs, and most customers want them removed.
Carriers may choose to dispose of a package a) in the event they are unable to contact you via text or email after multiple unsuccessful delivery attempts, or b) you are unwilling to pay all required fees, duties, and taxes. To ensure the carrier is able to contact you for delivery, please ensure your My Package Forwarder email and cellphone number are up-to-date.
My Package Forwarder can assist you to purchase products in the US. However, we are not responsible for the quality of the goods, warranties, delivery issues, backup orders, etc. My Package Forwarder is not responsible if the purchase cannot be made for any reason.
Import and Export Documentation
The customer is responsible for determining and following the regulations for their shipments, including all customs requirements of the destination country. My Package Forwarder does not guarantee delivery of packages that do not comply with U.S. export regulations or the import regulations of the country to which they are sent.
You are responsible for the accuracy of all customs declarations and documentation and for all customs duties in the destination country. Any such duties or charges are in addition to the fees earned by My Package Forwarder for its package/mail forwarding service.
You acknowledge that you have a duty to and are solely liable for providing all information required by the laws of the country that is the final destination of your package and the laws and regulations of the United States, including without limitation, information required by 15 CFR Sec. 30 and that you are responsible for maintaining all records as required under any applicable customs or other government agency laws. My Package Forwarder assumes no responsibility to act as a record-keeper or record-keeping agent for you or the US Principal Party in Interest (USPPI). You are responsible to supply to My Package Forwarder all information regarding the USPPI, including its name and employer identification number (EIN), and the ECCN, Schedule B classification, and all other information required under a routed export transaction as described in Title 15, Code of Federal Regulations, Part 30, the Foreign Trade Statistics Regulations (FTSR).
My Package Forwarder ships only by the shipping methods offered in the shipping calculator shown on MyPackageForwarder.com. My Package Forwarder is not responsible for the actual shipping service that is chosen by you. All terms and conditions of the selected shipping service (FeDex, USPS, DHL, etc.) apply to you. You are responsible for assuring that the shipping of your package is not restricted by its contents, size, or volume.
My Package Forwarder does not accept prepaid labels for shipping, with the exception of returns to the original shipper or merchant.
My Package Forwarder does not ship packages to other package forwarders.
You authorize My Package Forwarder to open packages if there is a suspicion about the content of the package (illegal goods) or any practical reason.
Any problems associated with a received package must be reported within 10 days of delivery.
You agree to comply with all laws and regulations applicable to your access and use of MyPackageForwarder.com. You may not harvest personal data (including email addresses) from MyPackageForwarder.com, and specifically, you may not use email addresses displayed on our sites to ask users to join or contribute to your services. We have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. We may involve and cooperate with law enforcement authorities in prosecuting users who violate the terms of this Agreement. You acknowledge that My Package Forwarder has no obligation to monitor your access to or use of MyPackageForwarder.com, but has the right to do so for the purpose of operating MyPackageForwarder.com, to ensure your compliance with this Agreement, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Unless we explicitly agree otherwise in writing, you may not use any automated means (such as scripts) to access MyPackageForwarder.com or collect information from it.
My Package Forwarder Liability
My Package Forwarder’s total responsibility to Customer for shipped packages shall not exceed the amount of handling fees (excluding actual shipping fees).
Customer shall indemnify and hold My Package Forwarder harmless from any and all claims, including legal fees incurred in defending against said claims, from third parties arising out of the transmission of the package/mail sent by the customer through My Package Forwarder.
My Package Forwarder shall not be responsible for any damage from an error or omission caused by you providing false or incorrect information or for failing to provide all necessary information.
Problems with Delivery to the My Package Forwarder Facility
You are responsible for confirming that the package and the contents of the package that arrived in our warehouse are what you ordered from the merchant. My Package Forwarder provides photos of the outside of each incoming package so you can ascertain if the correct package is received and whether or not the address and tracking number are accurate. My Package Forwarder will close accounts of customers who fill out customs forms and ask us to mail out packages that were checked into their suite in error and belong to a different customer. In the event of a shipping error, you agree to immediately notify My Package Forwarder so that the error can be corrected.
Missing and Lost Packages
In the case of a lost or damaged package please access your account to file a claim. False claims will be charged a minimum of $5 plus My Package Forwarder’s investigation expenses. All claims for lost or damaged packages must be reported to My Package Forwarder within 10 days otherwise they will be automatically denied. Packages are insured by a combination of carrier shipping insurance and My Package Forwarder’s private insurance. A maximum of 3 claims per 24-month period are allowed. Insurance is not available for Airmail Economy. Insurance for packages lost in the warehouse or lost during shipping will be valued based on the completed customs declaration. You may be asked to submit additional information detailing item contents and/or the value of the merchandise during the claims process.
Sometimes My Package Forwarder needs more time to locate your package in our warehouse. My Package Forwarder cannot offer any additional compensation for the delay in locating and process of your package. If we send a package to an address not listed on your account, we will do everything we can to get the package to the correct address. We will cover the cost of shipping and handling, but we will not compensate for delays or inconvenience. If we cannot get the package to the correct person we will compensate for the content, our fees, and postage.
You agree that My Package Forwarder, in its sole discretion, may terminate your access to any of the Services, and/or remove, discard or modify any content within the Services, for any reason, including, without limitation, for lack of use or if My Package Forwarder believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that My Package Forwarder may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Services. If you use the Site in violation of this Agreement, My Package Forwarder may, in its sole discretion, retain all data collected from your use of the Site. Further, you agree that My Package Forwarder shall not be liable to you or any third party for the discontinuation or termination of your access to the Services, or collection of information notwithstanding in the case of your violation of this Agreement, even if advised of a claim for damages. If My Package Forwarder terminates your license to access the Services, your obligations under this Agreement, including, without limitation, your obligation to indemnify and hold My Package Forwarder harmless and your agreement that any claims you have against My Package Forwarder will be barred after one year from the date they accrue, will survive such termination.
You can cancel your account at any time by contacting Customer Support. We can cancel your account or otherwise refuse service to you at any time for any reason (including repeat infringement).
By choosing to use MyPackageForwarder.com, you agree to indemnify My Package Forwarder, its officers, agents, partners, and employees from any and all claims or damage, including reasonable attorney’s fees, made by third parties due to or arising out of 1) content you choose to submit, post or transmit through MyPackageForwarder.com; 2) your use of or connection to MyPackageForwarder.com; 3) your violation of the User Agreement, or 4) your violation of any rights of another.
In the event that you have a dispute with one or more users (including merchants and service professionals) of MyPackageForwarder.com, you, on behalf of yourself (and any of your officers, directors, employees, agents, predecessors, successors, and assigns), hereby irrevocably release and discharge My Package Forwarder, our officers, directors, employees, attorneys, predecessors, successors, assigns and agents from, against and in respect of all past, present and future claims, rights, actions, causes of action, suits, indemnification obligations, losses, liabilities, matters, issues, cost, and expenses, of any kind or nature whatsoever, including without limitation court costs and attorneys’ fees, whether known or unknown, concealed or hidden, fixed or contingent, suspected or unsuspected, in law or in equity, concerning, related to or arising out of any such disputes.
My Package Forwarder and its suppliers shall not be liable to you for any lost profits or special, incidental or consequential, compensatory or direct damages arising in any way (including, but not limited to negligence) out of or in connection with the Site or My Package Forwarder or its parent, subsidiary or affiliate companies, or our services or this Agreement. In no event shall My Package Forwarder or its suppliers be liable to you for more than $100, including an award of attorney fees and costs.
Certain state laws do not allow the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above exclusions or limitations may not apply to you, and you might have additional rights.
You agree not to take any legal action against us that relates to or arises out of any of our websites without first (a) sending us, via registered mail or national overnight courier service, a detailed written description of the facts and law out of which your claim arises; and (b) negotiating with us, in good faith, for not less 30 days, toward resolution of the dispute. All correspondence concerning such dispute must be sent to dispute at MyPackageForwarder.com, or such other designee as My Package Forwarder may identify from time to time. This Agreement is governed by Utah law as such laws apply to Agreements entered into and to be performed entirely within Utah between Utah residents and without regard to conflict of laws. All actions arising out of or related to these terms shall be brought in a court of law located in Salt Lake County, State of Utah. All parties that consent to these terms also consent to the personal jurisdiction of all claims arising out of these terms in Salt Lake County, State of Utah.
Disclaimer of Warranties
MyPackageForwarder.com and its services are provided “as is,” without express or implied warranty or condition of any kind, and we explicitly disclaim any warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement. We do not promise or warrant that any aspect of the sites or system will work properly or that the information provided is complete or accurate or will be continuously available. MyPackageForwarder.com may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable for: (1) the availability or accuracy of such websites or resources; or (2) the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources. Your correspondence with or participation in promotions of merchants or advertisers found on MyPackageForwarder.com, including payment and delivery of related goods or service, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such merchant or advertiser. You agree not to hold My Package Forwarder liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such merchants or advertisers on MyPackageForwarder.com. In addition, My Package Forwarder does not endorse, warrant, or guarantee the products or services of any seller or service professional. Nothing on MyPackageForwarder.com constitutes an advertisement for credit as defined by Paragraph 226.24 of Regulation Z of the federal Truth in Lending Act.
Certain state laws do not allow limitations on implied warranties. If these laws apply to you, some or all of the above disclaimers may not apply to you, and you might have additional rights.
You agree that this Agreement and all agreements and information incorporated herein may be automatically assigned by My Package Forwarder, in its sole discretion, to a third party. You may not assign your obligations to another entity.
This Agreement does not create any agency, partnership, joint venture, employment, or franchise relationship. Our failure to act in a particular circumstance does not waive our right to act with respect to that or other circumstances.
My Package Forwarder shall not be liable to any party for any delay or failure due to: acts of God, war, transportation difficulties, labor strikes, natural disasters, riots, telecommunications or information services infrastructure, hacking, spam, any failure of a computer, server, or software, or acts or omissions of vendors or suppliers beyond the control of My Package Forwarder.
If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of the Agreement will remain in full force and effect, and the provision affected will be construed so as to be enforceable to the maximum extent permissible by law.
Any waiver of any provision of this Agreement will be effective only if in writing and signed by My Package Forwarder.
ACKNOWLEDGMENT BY PRIVATE MAILBOX SERVICE CUSTOMERS
This acknowledgment is required by Section 17538.5 of the Business and Professions Code.
Any person obtaining private mailbox receiving service in the State of California must read and acknowledge receipt of the following statement, which is to be kept on file at this CMRA and will be made available, upon demand, to the Department of Consumer Affairs or any law enforcement agency conducting an investigation.
By requesting and obtaining use of a private mailbox receiving service in the State of California, I acknowledge that: